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Send and Receive SMS within Salesforce

SMS is a great way for companies to connect to their customers or leads and should be included in all communication strategies be it Sales, Service or Marketing. SMS has a 100% chance of reaching the customers compared to an email which often has to go through a lot of spam filters before reaching the customers.

Salesforce’s sales cloud or service cloud doesn’t have an inbuilt feature of SMS to connect with their contacts and this is where third-party tools or apps come into the picture for you to be able to use SMS as a communication medium in Salesforce. One such brilliant app that I have come across is ValueText SMS app available on the Salesforce AppExchange.

https://valuetext.io

ValueText App — https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFoedUAD

ValueText provides the ability to send SMS using workflows, single SMS, bulk SMS, scheduled follow-up SMS, SMS campaigns and even create a case from incoming SMS. All of this can be done just through point-and-click!

Few important features of the App amongst the many:

  • SMS Campaign with full statistics
  • SMS from Reports
  • SMS Inbox actions like Lead, Contact or Case creation
  • Follow up messages for the Sales team
  • Bulk messaging
  • SMS from workflows

Follow-Up Feature

Installation

I recommend you to use the ValueText for your business or your company because I see a few unique features of the app.

Pricing & Discount

ValueText 09.20.2021 1 161
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